Monday - Friday:
10am - 5pm
Saturday - Closed
Or By Appointment
We are a family owned business that sells, installs and services
We also make custom flags and sell every kind of US, State, World, NASCAR, NFL,
MLB, NCAA and NHL Flags.
Each item has an current count as to how many of that item we
have in stock. Since we have a retail location and we sell through
multiple channels our inventory is in constant flux - we do our best to
keep it accurate. If you need a flag by a specific date please call us at
1-800-340-1157 or email us email@example.com to make sure
we have the flags in stock before placing your order. If you order an
item that is currently out of stock your order will be filled when the item is
back in inventory - any item on back order for more than 30 days will
automatically be cancelled.
We have banner flags, flags to fly from flagpoles and garden flags. Our contact
information is below. All items purchased from our website are sent via USPS
first class mail (3-7 days for delivery), priority mail (2-4 days) or
Express (1-2 days depending on location). We ship your items the same day
or next day and provide tracking numbers.
Express mail orders received after 12:00 am CST may have a 1 day delay.
Heartland Flagpoles & Custom Flags
3719 SW 9th Street, Ste 2
Des Moines, IA 50315
We look forward to visiting with you!
Items can be returned up to 30 days after purchase. Flag must not have
been used and they need to be in original packaging - failure to return
the products original packaging and header card may result in restocking
fees. Return postage will not be re-imbursed. Please contact us
before you return any items so we know what to expect - if you do not contact
us the processing of your return may be delayed. If you have
questions about an item please contact us before placing an order.
Shipping to a Military Address
Some items shipped to APO and FPO addresses will be received within 5 to 7
business days. However, most orders take up to 14 business days.
Entering APO or FPO Military Addresses
To make sure your package gets to its
destination, follow these instructions for entering a military address.
Army, Navy and Marines:
Enter Unit Number and Box Number.
Ships: Enter Ship Name
and Hull Number.
Air Force: Enter PSC Number
and Box Number.
Line 2 field
Enter optional military command or organization name (e.g., USAG J or 2/566
Enter APO or FPO.
Note: We cannot ship to city codes other than APO or FPO for military
Select one of the following:
AA – Armed
AE – Armed Forces
Europe, Middle East, Africa and Canada
AP – Armed Forces
Enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9.
We suggest entering the phone number of a family member or friend who is
stateside. Our system does not accept international numbers.
CPT John Doe
45013 Box 2666
APO AP 96338
CPT John Doe
J Box 2666
APO AP 96338
SFC Jane Doe
Div A Co 1st Plt
APO AE 09388
Div A Co 1st
APO AE 09388
Bainbridge DDG 96
FPO AE 09565
Bainbridge (DDG 96)
FPO AE 09565
MSG John Doe
123 Box 987
APO AE 96601
MSG John Doe
123 & Box 987
APO AP 96601
We at HeartlandFlagpoles.com are committed to
protecting your privacy.
HeartlandFlagpoles.com does not sell, trade, or rent your personal
information to other companies.
The information we collect about you is used to process orders and to provide a
more personalized shopping experience.
HeartlandFlagpoles.com will not collect any personal information about you
except when you specifically and knowingly provide such information.
How we use the information we collect:
When you order, we request your name, e-mail address, mailing
address, telephone number, credit card number, and expiration date. This allows
us to process and fulfill your order and to notify you of your order status.
When you enter a contest or other promotional feature, we may ask for your
name, address and e-mail address so we can administer the contest and notify
We may give you the opportunity to participate in surveys. We will ask
questions about you, your satisfaction with HeartlandFlagpoles.com, and your
ideas for improving the site. All information will be kept confidential and
will be used to help us make HeartlandFlagpoles.com a better site for you.
We may collect certain technical information, which does not allow us to
identify you personally, but pertains to your use of the Internet. For example,
on the Web such information may include the type of Internet Browser that you
By using our Web site, you consent to the collection and use of this
information by HeartlandFlagpoles.com. If we decide to change our privacy
policy, we will post the changes on this page so that you are always aware of
what information we collect, how we use it, and under what circumstances we
If you are under 18 years of age, you must have your parent or
guardian's permission to order.
We guarantee your security.
Every time you shop with HeartlandFlagpoles.com, you are backed by
our security guarantee because you are shopping on our secure server. The
secure server encrypts all of your personal information, including name,
address, and credit card number. Encryption ensures that no one can access your
What information do we collect?
We collect information from you when you register on our site,
place an order, subscribe to our newsletter, respond to a survey or fill out a
Any data we request that is not required will be specified as
voluntary or optional.
When ordering or registering on our site, as appropriate, you may
be asked to enter your: name or e-mail address. You may, however, visit our
gather general visitor information, and track visits to our website. Please
and how we use them.
What do we use your information for?
Any of the information we collect from you may be used in one of
the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the
information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service
requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged,
transferred, or given to any other company for any reason whatsoever, without
your consent, other than for the express purpose of delivering the purchased
product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, may be used to
send you information and updates pertaining to your order or request, in
addition to receiving occasional company news, updates, promotions, related
product or service information, etc.
• To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety
of your personal information when you place an order or enter, submit, or
access your personal information.
These security measures include: password protected directories
and databases to safeguard your information, SSL (Secure Sockets Layered)
technology to ensure that your information is fully encrypted and sent across the
Internet securely or PCI Scanning to actively protect our servers from hackers
and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit
information is transmitted via Secure Socket Layer (SSL) technology and then
encrypted into our Payment gateway providers database only to be accessible by
those authorized with special access rights to such systems, and are required
to keep the information confidential.
After a transaction, your private information (credit cards, social
security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider
transfers to your computers hard drive through your Web browser (if you allow)
that enables the sites or service providers systems to recognize your browser
and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties
your personally identifiable information. This does not include trusted third
parties who assist us in operating our website, conducting our business, or
servicing you, so long as those parties agree to keep this information
confidential. We may also release your information when we believe release is
appropriate to comply with the law, enforce our site policies, or protect ours
or others' rights, property, or safety. However, non-personally identifiable
visitor information may be provided to other parties for marketing,
advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary
precautions to be in compliance with the California Online Privacy Protection
Act. We therefore will not distribute your personal information to outside
parties without your consent.
As part of the California Online Privacy Protection Act, all users
of our site may make any changes to their information at anytime by logging
into your account and changing the applicable information.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens
Online Privacy Protection Act), we do not collect any information from anyone
under 13 years of age. Our website, products and services are all directed to
people who are at least 13 years old or older.
We have taken the necessary steps to ensure that we are compliant
with the CAN-SPAM Act of 2003 by never sending out misleading information.
through our website and not to information collected offline.
changes on this page.
contact us using the information below.
3719 SW 9th Street, Ste. 2
Des Moines, IA 50315
We pledge to you, our customer, that we have
following important privacy laws and initiatives:
Federal Trade Commision Fair
Childrens Online Privacy Protection Act
Controlling the Assault of Non-Solicited Pornography and Marketing Act
Trust Guard Privacy Requirements