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US Flags
Military/Historical Flags
State Flags
Decorative Flags
Sports Flags
Custom Flags
Flagpoles
Wind Garden
Information

Store Hours

Monday - Friday:  10am - 4pm
Saturday - By Chance
Sunday:  Closed
Or By Appointment


We are a family owned business that sells, installs and services flagpoles.
 
We also make custom flags and sell every kind of US, State, World, NASCAR, NFL, MLB, NCAA and NHL Flags.

Each item has an current count as to how many of that item we have in stock.  Since we have a retail location and we sell through multiple channels our inventory is in constant flux - we do our best to keep it accurate.  If you need a flag by a specific date please call us at 1-800-340-1157 or email us at flags@heartlandflagpoles.com to make sure we have the flags in stock before placing your order.  If you order an item that is currently out of stock your order will be filled when the item is back in inventory - any item on back order for more than 30 days will automatically be cancelled.
 
We have banner flags, flags to fly from flagpoles and garden flags. Our contact information is below. All items purchased from our website are sent via USPS first class mail (3-7 days for delivery), priority mail (2-4 days) or Express (1-2 days depending on location).  We ship your items the same day or next day and provide tracking numbers.
 
Express mail orders received after 12:00 am CST may have a 1 day delay.

 
Heartland Flagpoles & Custom Flags
3719 SW 9th Street, Ste 2
Des Moines, IA 50315
Phone 1-800-340-1157
Fax 1-515-282-7600
 
We look forward to visiting with you!
 
Return Policy
 
Items can be returned up to 30 days after purchase.  Flag must not have been used and they need to be in original packaging - failure to return the products original packaging and header card may result in restocking fees.  Return postage will not be re-imbursed.  Please contact us before you return any items so we know what to expect - if you do not contact us the processing of your return may be delayed.  If you have questions about an item please contact us before placing an order.

Shipping to a Military Address

  • Shipping Times:  Some items shipped to APO and FPO addresses will be received within 5 to 7 business days.  However, most orders take up to 14 business days.

Entering APO or FPO Military Addresses

To make sure your package gets to its destination, follow these instructions for entering a military address.

  • Address field
    • For Army, Navy and Marines:  Enter Unit Number and Box Number.
    • For Ships:  Enter Ship Name and Hull Number.
    • For Air Force:  Enter PSC Number and Box Number.

  • Address Line 2 field
    Enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.).

  • City field
    Enter APO or FPO.
    Note: We cannot ship to city codes other than APO or FPO for military shipments.

  • State field
    Select one of the following:
    • AA – Armed Forces America
    • AE – Armed Forces Europe, Middle East, Africa and Canada
    • AP – Armed Forces Pacific

  • ZIP Code field
    Enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9. ​

  • Phone field
    We suggest entering the phone number of a family member or friend who is stateside. Our system does not accept international numbers. 

 

Correct Format

Wrong Format

CPT John Doe

Unit 45013 Box 2666

USAG J

APO AP 96338

CPT John Doe

USAG J Box 2666

APO AP 96338

SFC Jane Doe

1st Cav Div A Co 1st Plt

Camp Victory

APO AE 09388

Camp Victory

1st Cav Div A Co 1st

SFC Jane Doe

APO AE 09388

John Doe

USS Bainbridge DDG 96

A3 Div

FPO AE 09565

John Doe

A3 Div

USS Bainbridge (DDG 96)

FPO AE 09565

MSG John Doe

PSC 123 Box 987

APO AE 96601

MSG John Doe

PSC 123 & Box 987

APO AP 96601



Privacy Policy

We at HeartlandFlagpoles.com are committed to protecting your privacy.

HeartlandFlagpoles.com does not sell, trade, or rent your personal information to other companies.
The information we collect about you is used to process orders and to provide a more personalized shopping experience.
HeartlandFlagpoles.com will not collect any personal information about you except when you specifically and knowingly provide such information.

How we use the information we collect:

When you order, we request your name, e-mail address, mailing address, telephone number, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
We may give you the opportunity to participate in surveys. We will ask questions about you, your satisfaction with HeartlandFlagpoles.com, and your ideas for improving the site. All information will be kept confidential and will be used to help us make HeartlandFlagpoles.com a better site for you.
We may collect certain technical information, which does not allow us to identify you personally, but pertains to your use of the Internet. For example, on the Web such information may include the type of Internet Browser that you are using.
By using our Web site, you consent to the collection and use of this information by HeartlandFlagpoles.com. If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

If you are under 18 years of age, you must have your parent or guardian's permission to order.

We guarantee your security.

Every time you shop with HeartlandFlagpoles.com, you are backed by our security guarantee because you are shopping on our secure server. The secure server encrypts all of your personal information, including name, address, and credit card number. Encryption ensures that no one can access your personal information.


What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

• To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into your account and changing the applicable information.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Heartland Flagpoles
3719 SW 9th Street, Ste. 2
Des Moines, IA 50315
USA

515-282-76203
flags@heartlandflags.com

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:
Federal Trade Commision Fair
Childrens Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act
Trust Guard Privacy Requirements